Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Claudia Frost

Claudia Frost

March 23, 2025

5  out of  5
rating by Claudia Frost
"Followed instructions but could not complete registration."
We responded:
"Claudia, I am usure if you are speaking of the statefarm.com app or the drive safe and save app? Our tech support folks are available to help! The best option is to use the online chat. For your security, my local agency is not authorized to create an account for you! Was there something our local agency had missed that caused a one-star review? "
Profile photo of Thomas Collier

Thomas Collier

March 12, 2025

5  out of  5
rating by Thomas Collier
"Chris and her team are wonderful and responsive. It's been a pleasure working with her."
We responded:
"Thomas, Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our agency. It's always our goal to provide excellent service and responsiveness. We look forward to continuing to work with you!"
Profile photo of Jeffrey Thaxter

Jeffrey Thaxter

March 3, 2025

5  out of  5
rating by Jeffrey Thaxter
"Danil was knowledgeable and immensely helpful."
We responded:
"Jeffrey, Thank you so much for your wonderful review. I will make sure to acknowledge Daniel for hard work !"
Profile photo of Glen Chamberland

Glen Chamberland

March 3, 2025

5  out of  5
rating by Glen Chamberland
"Prompt response to questions and requests"
We responded:
"Glen, We’re really grateful and appreciate you taking the time to share your rating with us! I will make sure the team is recognized for their hard and diligent work!"
Profile photo of Richard Ashcroft

Richard Ashcroft

February 27, 2025

5  out of  5
rating by Richard Ashcroft
"Called to have a binder sent to bank to finalize an auto loan and Julie knocked outta the park. Exceptional performance."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! "
Profile photo of Debra O'Brien

Debra O'Brien

February 26, 2025

5  out of  5
rating by Debra O'Brien
"Prompt response, pleasant and knowledgeable agents. Great to work with!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of John Hagan

John Hagan

February 25, 2025

5  out of  5
rating by John Hagan
"I like the personal touch. Talking to Chris is like talking to a friend or neighbor. And, she is patient and thorough and answers all my questions."
We responded:
"Thank you, John! I am touched that you took the time to give us such an amazing review and we are always happy to help in any way we can!"
Profile photo of Fowler's Roofing & Construction

Fowler's Roofing & Construction

February 11, 2025

5  out of  5
rating by Fowler's Roofing & Construction
"I have had the pleasure speaking with the staff at Chris Grimes- State Farm Insurance Agency. They are easy to communicate with and made sure to handle our business needs . We will continue to do business with Chris Grimes agency. Special thanks to Julie! -Bonnie"
We responded:
"Thanks Bonnie. We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon! Julie truly is the best!"
Profile photo of Mark Margerum

Mark Margerum

January 11, 2025

5  out of  5
rating by Mark Margerum
"Chris and her team are great! They have always been helpful and efficient when dealing with our insurance needs. When we had a claim recently everyone I dealt with at her office and State Farm claims was knowledgeable and made the process painless. Excellent customer service from everyone involved. Thank you!"
We responded:
"Thanks Mark. We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and I will pass along this glowing review to the team!"
Profile photo of Mike Bailey

Mike Bailey

January 8, 2025

5  out of  5
rating by Mike Bailey
"Very helpful"
We responded:
"Thank you so much Mike! We really appreciate your feedback~"
Profile photo of tim akeley

tim akeley

January 6, 2025

5  out of  5
rating by tim akeley
"Julie Richardson-Ryder did a wonderful job in helping me with my insurance needs today! Thank you very much"
We responded:
"Tim, Thank you so much for the feedback. I will make sure to recognize Julie for her hard work! "
Profile photo of Amber Haycock

Amber Haycock

December 1, 2024

5  out of  5
rating by Amber Haycock
"Thank you Chris ! I should have switch to State Farm a while ago. It would have saved me tons of money all these years ."
We responded:
"Dear Amber, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. "
Profile photo of Kelly Labbe

Kelly Labbe

November 4, 2024

5  out of  5
rating by Kelly Labbe
"Always very helpful and quick to respond. Nice to have a LOCAL agent to talk to."
We responded:
"We are so grateful for your kind words and 5-star rating! Our team works hard to ensure excellent customer service to all of our customers! I see that Julie helped you most recently and I will make sure to pass along your review!"
Profile photo of Joellan Pilgrim

Joellan Pilgrim

October 21, 2024

5  out of  5
rating by Joellan Pilgrim
"Chris is very knowledgeable and a joy to work with. She makes you feel very welcome. She always takes the time to make sure I really understand an insurance product. I highly recommend Chris Grimes and her office."
We responded:
"Thank you so much for your kind words, Joellan! We're thrilled to hear that you had an amazing experience with us. Our team strives to provide excellent service, and it’s wonderful to know we met your expectations."
Profile photo of Bryn Roberts

Bryn Roberts

October 16, 2024

5  out of  5
rating by Bryn Roberts
"I called the State Farm office in Brunswick, Maine and Kalie Hurd could not have been more pleasant and efficient. Her prompt attention to a minor problem was immensely helpful."
We responded:
"We appreciate that you took that time to share your kudos to Juile! Her contributions will be happily acknowledged!! "
Profile photo of Thomas Wilson

Thomas Wilson

October 9, 2024

5  out of  5
rating by Thomas Wilson
"Chris has been our insurance professional for decades - and will continue to be so. She offers prompt, professional service with a smile. Her knowledge of the insurance business is great. She has provided great coverage at a fair price. And when we have filed a claim, her team jumped into action and communicated everything to us. Highly recommend Chris Grimes, State Farm Insurance."
We responded:
"Thomas, thank you for your feedback, we truly appreciate it. We really do work hard to provide a high-quality level of service! I will be sharing this feedback with my team."
Profile photo of Paul Veilleux

Paul Veilleux

October 4, 2024

5  out of  5
rating by Paul Veilleux
"Our State Farm office in Brunswick Maine has been delightful to work with. Their staff are always very pleasant and helpful to speak with over the phone. And communicating with them via emails and texts is also convenient; especially with our busy life/work schedules. During the past several years our family has experienced a number of unfortunate circumstances and this particular State Farm Team has always assisted us in a timely manner. We appreciate everything they have done for our family. We highly recommend them."
We responded:
"Paul, Thank you so much for the glowing review. We value your business and strive for excellent customer service. It is always great to hear that we are providing that for you! I will pass this along to my team! "
Profile photo of Janel Menges

Janel Menges

September 26, 2024

5  out of  5
rating by Janel Menges
"I've struggled with finding the right car insurance agent for years. The service I've received from the Chris Grimes office has been spectacular. I worked with Lee, not only was she able to provide a fair quote for my car insurance, but I was able to finally afford a decent rate for renters insurance. Her responses to my questions have always been timely and very informative. I would definitely recommend this agent for car and rental insurance needs!"
We responded:
"Thank you so much Janel! We sincerely appreciate your feedback. Lee definitely works hard to take care of our clients so thank you for recognizing her. We will take great care of you today and for years to come! "
Profile photo of Kathryn Masison

Kathryn Masison

September 7, 2024

5  out of  5
rating by Kathryn Masison
"Helpful service trying to figure out my bills"
We responded:
"Thank you, Kathryn for your review. I am glad we were able to help you!"
Profile photo of Pamela Mayo

Pamela Mayo

August 29, 2024

5  out of  5
rating by Pamela Mayo
"My husband and I have been with Chris Grimes Stare Farm in Brunswick, Maine for many years. We have been extremely satisfied with the agency and have particularly enjoyed the professional friendship with Chris. She is always knowledgeable and patient while giving her best advice. We have recently moved to Michigan and will miss her smiles. I know we can still call her and wish her and her agency well. Pam and Rick Mayo"
We responded:
"Pam, Thank you for the kind words and review, I will share them with my team. We wish you and Rick the best of luck in your new adventure! You will be missed!"
Profile photo of Susan H

Susan H

August 22, 2024

5  out of  5
rating by Susan H
"Julie was AMAZING to deal with. Extremely helpful, prompt response and turnaround time. I’m grateful for her as my precious experience was not as good. She listened, understood and more than made up for the lack of customer service I had previously experienced from someone else at the agency. Thank you, Julie!! You’ve confirmed my reasoning for wanting a local agent again!"
We responded:
"Susan, Thank you for your kind review, We agree Julie is AMAZING! "
Profile photo of Lisa Noble

Lisa Noble

August 20, 2024

5  out of  5
rating by Lisa Noble
"Julie Richardson-Pryor and the Chris Grimes team are always looking out for me -- whether it's a gentle reminder that I have a payment due or a consultative chat about how to review my insurance when life happens. Good to feel taken care of!"
We responded:
"Lisa, Thank you for the kind words. We really do care about our customers and we are so glad it shows! Julie is truly the heart of our team!"
Profile photo of Wendy Willis

Wendy Willis

August 16, 2024

5  out of  5
rating by Wendy Willis
"Julie has been a dream to work with. She explained everything so well. Was the best decision I made calling State Farm and working with Julie. Any questions I have I text her and she always responds in a good time manner. Love it"
We responded:
"Thank you so much Wendy! Julie definitely earns her stars! We appreciate that you took the time to recognize her! "
Profile photo of Mike Harris

Mike Harris

August 8, 2024

5  out of  5
rating by Mike Harris
"I spoke with Julie Richardson-Ryder about some questions I had about my policy and she was very quick to point me in the right direction regarding the information. Very nice and made it so easy to get answers!!"
We responded:
"Thank you so much Mike for your shout out for Julie! We thankful for clients such as yourself!"
Profile photo of Marion Strauser

Marion Strauser

August 8, 2024

5  out of  5
rating by Marion Strauser
"We've had our homeowner's insurance with State Farm and Chris since we built our home 30 years ago. She's always been ready when we had a question or concern. She and her staff are always helpful, knowledgeable and friendly about it."
We responded:
"Marion, Thank you so much for the glowing review. We strive to provide excellent service and appreciate your business. "